FAQS
XKELET

INICIO / FAQS

1. Performance


How to start using Xkelet?

1. First you must register creating your user profile and fill in all the necessary fields.
3. Refer to the operating and scanning guide.
4. Once you have completed the previous steps, you will be able to use Xkelet with the available options according to your type of subscription.

What do I need to use Xkelet?

1. 6th / 7th / later Ipad or Ipad pro (11‑inch) generation.
2. Estructure sensor. https://store.structure.io/store
3. Instaled App Xkelet .
4. Create a user.
5. Select free version or any of the 3 paid subscriptions.
6. Internet connection.

How to do a good scan?

1. View the video or the scan guide. Watch video
2. Follow the steps indicated in the application. App guide Tour Guide

How to verify that the measurements of the scan are correct before sending to manufacture?

After a good scan you can verify that the measurements are correct by accessing the icon "measure", then the perimeters on the scanner result will be displayed on the screen and you can check the perimeters represented on the screen with the patient forearm of the taking. We attach anatomical points guide to collect perimeter data with anthropometric tape.

ANATOMICAL REFERENCE POINTS FOR BODY MEASUREMENTS
The positions and positions of the subject to be measured require, the usual anatomical position: standing with arms relaxed at the sides of the body in semipronation. 
PERIMETERS 
General specifications: The perimeters are measured with a 0.5 cm wide (2-3 m long), flexible but inextensible measuring tape, generally Lufkin brand, with a reading resolution of 0.1 cm. Some tapes have a portion of several centimeters before they start with the 0 mark and others start directly with the 0 mark.
They are easy to handle tapes, since the box is small (5 cm in diameter), they weigh few grams and they have an automatic recovery spring system. The box is held only by the fourth and fifth finger of the right hand during all measurements; This allows the thumbs and indexes of both hands to control the degree of tension and alignment of the tape on the skin.
The most common technique is called cross-handed technique, where the left hand takes the end of the tape and passes it around the segment to be measured; After contouring the perimeter, the tape is juxtaposed (one part above the other, generally the end part above), producing the reading where the mark 0 intersects the value of the tape juxtaposed. When the tape is contoured to the segment, the final end is transferred to the right hand, which for a moment holds the box and the entire tape (the box with the fourth and fifth fingers and the tape with the thumb and forefinger). The left hand controls the location of the tape at the specific place of measurement, that the tape is not loose with parts out of contact with the skin or that does not compress and depress the contour to be measured.
After that, thumb and left index finger help the right hand. In general, the indices and thumbs of both hands control the tension and alignment of the tape; While the middle fingers ensure, at the sides, the correct level of measurement by observing their perpendicularity of the segment to be measured. Special care should be taken to avoid compression of the skin and subcutaneous cellular tissue by the tape.

Can I send scans, descriptions and photos taken?

You can send the files through the application and you can also send them and manage them from the administrator area of your user account.

What kind of file format does the scan generate?

.stl and .obj

How do I register for a service?

You can register as a user through the web platform or from the app. Once your user is accepted you can subscribe to the service that suits you, through the web or the app.

How to unsubscribe or change service?

The user will have to access in their user area via the web and from there perform the download or modification of service.

How to stop receiving newsletters and information from Xkelet?

You can stop receiving them by clicking on the link at the bottom of any of the received newsletters, you will automatically stop receiving them.

How to recover my user data or password?

To recover your username or password click on the tab recover user or password at the beginning of the registration in the App or Web.

How does the service collection system work?

The collection of the services will make monthly "To the User" automatically.

How can I contact customer service?

You can do it through the phone or the contact form that you will find on the web.

How to change your billing information?

Each user is assigned a billing data in their user profile, in order to modify them, the user will have to access their management panel and from there make the relevant changes.

Who is Xkelet for?

The product / application is aimed at specialists in the medical sector, mutuals, public or private hospitals, orthopedics and any type of clinic, who want to make any of the products tailored to meet the needs of their patients / clients.

What material are the products made from?

Xkelet manufactures with biocompatible material PA12 that guarantees the traceability of the product obtaining ISO 13485 throughout the production chain.

How can I clean up the immobilizations?
It can be cleaned directly with soap and water manually. And if the specialist requires it, you can sterilize the splint.


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